Shipping Policy

Last Updated: August 4, 2026

Neijiang Weiyun Trading Co., Ltd., the operator of nanjubeishe.store under the NANJUBEISHE brand, provides this Shipping Policy to explain our shipping areas, order processing times, delivery estimates, shipping charges, tracking procedures, and handling of shipping-related issues.

Please review this policy before placing an order.

Shipping Areas

We currently ship only to eligible addresses within the contiguous United States.

We do not currently ship to:

  • Alaska;
  • Hawaii;
  • Puerto Rico;
  • U.S. territories or remote islands;
  • APO, FPO, or DPO military addresses; or
  • Addresses outside the United States.

Orders placed using an unsupported shipping destination may be canceled. If payment has already been completed, an approved refund will be issued to the original payment method used through PayPal.

Customers are responsible for confirming that their delivery address is eligible before completing checkout.

Order Processing

After an order is placed and payment is successfully confirmed, please allow 1–3 business days for order processing and fulfillment.

Business days are Monday through Friday, excluding weekends and public holidays that affect our operations or carrier services.

Orders placed on weekends or applicable public holidays will begin processing on the next business day.

Order processing may include:

  • Payment and order verification;
  • Shipping-address review;
  • Product preparation;
  • Packaging; and
  • Transfer of the package to the shipping carrier.

Processing time is separate from transit time.

If an order requires additional verification or cannot be processed within the expected timeframe, we will contact the customer using the email address provided during checkout.

Shipping Rates

NANJUBEISHE provides free standard shipping on all eligible orders delivered within the contiguous United States.

No minimum purchase amount is required.

The standard shipping charge for an eligible order will be displayed as USD 0.00 during checkout.

Customers will not be charged additional standard shipping fees if an order is divided into multiple packages.

Estimated Delivery Time

The estimated total delivery timeframe is 16–23 business days, consisting of:

  • Processing time: 1–3 business days;
  • Transit time: 15–20 business days.

The estimated delivery timeframe begins after payment has been successfully confirmed.

Delivery estimates are not guaranteed arrival dates. Delivery may be affected by:

  • Carrier delays or service disruptions;
  • Customs processing, where applicable;
  • Severe weather or natural events;
  • Incorrect or incomplete delivery addresses;
  • High-volume shopping periods;
  • Public holidays;
  • Transportation or logistical disruptions; or
  • Other circumstances outside our reasonable control.

If a significant delay occurs before shipment, we will make reasonable efforts to notify the customer.

Shipping Carriers

Orders are shipped using a tracked delivery service selected according to the destination, package size, fulfillment arrangements, and product availability.

The carrier used for an order will be identified in the shipping confirmation email when that information is available.

Carrier availability may vary by order and destination. We cannot guarantee that a particular carrier will be used unless a specific shipping option is expressly offered during checkout.

Order Tracking

After an order has shipped, the customer will receive a shipping confirmation email containing the available tracking number and carrier information.

Customers may track the shipment using the tracking link included in the shipping confirmation email.

Tracking information may take up to 48 hours after shipment confirmation to become active.

If tracking has not updated after 48 hours, please contact us and include your order number.

Customers should monitor the tracking information and make reasonable arrangements to receive the package at the delivery address.

Multiple Packages

An order containing multiple products may be shipped in separate packages.

When an order is divided into multiple shipments:

  • Each package may have a separate tracking number;
  • Packages may arrive on different dates;
  • The customer will not be charged additional standard shipping fees; and
  • Receiving one package does not necessarily mean that the remaining products are missing.

Tracking information will be provided for each package when available.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number, if applicable;
  • City;
  • State;
  • ZIP code;
  • Telephone number; and
  • Email address.

NANJUBEISHE is not responsible for delays or delivery failures caused by an incorrect or incomplete address provided by the customer.

Address Changes

To request a shipping-address correction, contact us within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request, but an address change cannot be guaranteed after the order has entered processing or has shipped.

For order-security purposes, we may ask the customer to verify certain order information before approving a substantial address change.

Once a package has been transferred to the carrier, we may be unable to redirect or modify the delivery address.

Delayed or Stalled Shipments

If an order has not arrived after the estimated delivery timeframe, or if the tracking information has not updated for an extended period, please contact us with your order number.

We may:

  • Review the order and tracking information;
  • Verify the shipping address entered during checkout;
  • Contact the carrier or logistics provider;
  • Open a delivery investigation when appropriate; and
  • Inform the customer of the available next steps.

Carrier investigations may require additional processing time. We will provide updates when meaningful information becomes available.

A shipping delay does not automatically mean that a package has been lost.

Lost Packages

If tracking information indicates that a package has been lost in transit, please contact us with your order number.

After reviewing the shipment and confirming the loss with the carrier or logistics provider, we may offer an appropriate resolution, including:

  • A replacement shipment, subject to product availability;
  • A refund to the original payment method; or
  • Another resolution accepted by the customer.

Customers will not be charged additional standard shipping fees for a replacement resulting from a confirmed carrier loss.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

  • Check the front door, side door, porch, garage, mailbox, reception area, mailroom, or other secure delivery locations;
  • Ask household members, neighbors, building management, or reception personnel;
  • Review any delivery photograph or notice provided by the carrier; and
  • Allow up to one business day in case the carrier marked the shipment as delivered shortly before completing delivery.

If the package is still missing, please contact us promptly and provide your order number.

We will review the available delivery information and assist with a carrier investigation when appropriate. Any replacement or refund will depend on the outcome of the investigation.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us and provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the product;
  • Clear photographs of the shipping packaging and label; and
  • Photographs showing any visible damage, incorrect item, or missing components.

Confirmed claims will be handled according to our Return and Refund Policy.

Depending on the circumstances, the available resolution may include a replacement, full refund, partial refund accepted by the customer, or prepaid return shipping when a physical return is required.

Customers will not be required to pay return shipping for an item confirmed to be damaged, defective, incorrect, or incomplete when delivered.

Please retain the product and all original packaging until we complete our review and provide instructions.

Returned, Refused, or Undeliverable Packages

A package may be returned when:

  • The shipping address is incorrect or incomplete;
  • The recipient refuses delivery;
  • The package is left unclaimed;
  • The carrier cannot access the delivery location; or
  • Delivery attempts are unsuccessful.

After the package is returned, we will contact the customer when possible.

If the delivery failure resulted from incorrect information provided by the customer, actual reshipping costs may apply. Any reshipping charge or refund deduction will be disclosed before the package is shipped again or the refund is processed.

No reshipping charge or shipping deduction will apply when the delivery failure is confirmed to have resulted from our error.

Order Cancellations

To request an order cancellation, contact us within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed after the order has entered processing or has shipped.

If an order has already shipped, the customer may request a return after delivery in accordance with our Return and Refund Policy.

Approved cancellation refunds will be issued to the original payment method used through PayPal.

Sales Tax, Customs, and Import Charges

Applicable sales tax, when required, will be calculated and displayed during checkout.

If a government authority or shipping carrier imposes customs duties, import taxes, or similar government charges on a shipment, the customer is responsible for those charges unless they were expressly included in the order total displayed during checkout.

Such charges are determined by the applicable government authority or carrier and are not controlled by NANJUBEISHE.

NANJUBEISHE will not add undisclosed merchant-imposed shipping or handling fees after the customer completes checkout.

Customers who receive an unexpected request for payment from a carrier or government authority should contact us before making the payment so that we can review the charge.

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in shipping areas, fulfillment practices, carrier availability, delivery estimates, business operations, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

Changes will not retroactively alter the shipping terms that applied when an order was placed unless required by applicable law or accepted by the customer.