Return & Refund Policy

Last Updated: August 4, 2026

Neijiang Weiyun Trading Co., Ltd., the operator of nanjubeishe.store under the NANJUBEISHE brand, wants customers to understand the return and refund process before making a purchase.

Please review this policy carefully before placing an order.

30-Day Return Window

We accept eligible return requests submitted within 30 days after the order is delivered.

The 30-day return period begins on the date the carrier confirms delivery.

To qualify for a standard return, the item must:

  • Be unused, unwashed, uninstalled, unaltered, and in the same condition in which it was received;
  • Include the original packaging, labels, accessories, components, and documentation, if applicable;
  • Include the order number or other valid proof of purchase; and
  • Not be identified as a non-returnable or final-sale item before purchase.

The unused-condition and original-packaging requirements do not prevent customers from reporting an item that arrived damaged, defective, incorrect, or incomplete. These cases will be reviewed according to the reported issue and supporting information.

Starting a Return

To request a return, contact us at:

Email: service@nanjubeishe.store
Phone: +86 139 8950 6959

Please include:

  • Your full name;
  • Order number;
  • Item you want to return;
  • Reason for the return; and
  • Clear photographs of the item and packaging if it arrived damaged, defective, incorrect, or incomplete.

We generally respond to return requests within 1–2 business days.

After reviewing your request, we will confirm whether the item is eligible for return and provide written return authorization and shipping instructions.

Once a return is approved, the item must be shipped within 7 calendar days unless we provide a different deadline in writing.

Customers should use a tracked shipping service and retain the shipping receipt and tracking information until the return and refund have been completed.

Authorized Return Address

The authorized return address will be provided by email after the return request has been reviewed and approved.

Do not send products to the business registration address, an address shown on the shipping package, or any other address unless that address is specifically identified in our written return instructions.

Returns sent:

  • Without prior authorization;
  • To an unauthorized address;
  • After the approved shipping deadline; or
  • On a cash-on-delivery basis

may be refused and may not qualify for a refund.

Any approved return destination and applicable return-shipping responsibility will be disclosed before the customer is asked to ship the item.

Return Shipping Costs

For returns requested because the customer changed their mind, selected the wrong size or color, ordered the wrong product, or no longer wants the item, the customer is responsible for arranging and paying for tracked return shipping.

If an item is confirmed to have arrived damaged, defective, incorrect, or incomplete, Neijiang Weiyun Trading Co., Ltd. will cover the reasonable return shipping cost or provide a prepaid return label when a physical return is required.

Customers will not be required to pay return shipping for a confirmed product problem or fulfillment error caused by us.

Any return-shipping charge or deduction will be disclosed before the customer is asked to ship the item.

We do not charge restocking fees.

Original shipping charges, if any, are non-refundable unless the return results from an item arriving damaged, defective, incorrect, or incomplete.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect the order as soon as reasonably possible after delivery.

Contact us promptly if an item is:

  • Damaged during delivery;
  • Defective;
  • Different from the product ordered;
  • Missing parts, accessories, or components; or
  • Delivered in an incomplete condition.

Please provide your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and damaged or incorrect area.

After reviewing the information, we may provide an appropriate resolution, which may include:

  • A replacement product;
  • A full refund;
  • A partial refund accepted by the customer; or
  • Return instructions and a prepaid return label when a physical return is required.

Do not dispose of the product or its packaging until we have completed our review and provided written instructions.

Non-Returnable Items

We do not accept standard returns for:

  • Items returned more than 30 days after delivery;
  • Items that have been used, washed, installed, cut, altered, or otherwise modified after delivery;
  • Items damaged through misuse, improper care, incorrect installation, or handling after delivery;
  • Items missing original packaging, labels, accessories, or components, except when the item arrived damaged or incomplete;
  • Personalized or custom-made products, where clearly disclosed before purchase;
  • Gift cards, if offered;
  • Items clearly identified as final sale or non-returnable before purchase;
  • Items shipped without prior return authorization; or
  • Items shipped after the approved return deadline.

Please contact us before returning an item if you are unsure whether it qualifies.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

Exchanges

We do not process direct product exchanges.

To obtain a different size, color, or product, customers should return the original item according to this policy. After the return has been approved, the customer may place a separate order for the preferred item.

If we sent an incorrect, damaged, defective, or incomplete product, please contact us before placing another order so that we can provide an appropriate resolution.

Order Cancellations and Changes

To request an order cancellation or change, contact us within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request, but cancellation or modification cannot be guaranteed after the order has entered processing or has shipped.

If an order has already shipped, the customer may request a return after delivery according to this policy.

Changes to a shipping address cannot be guaranteed after an order has been placed. Customers are responsible for reviewing their contact and shipping information before completing checkout.

Return Inspection and Refund Approval

We will notify the customer after receiving and inspecting the returned item.

If the return is approved, we will confirm:

  • The approved refund amount;
  • Any previously disclosed shipping deduction;
  • The original payment method receiving the refund; and
  • The date on which the refund is initiated.

If the return or refund cannot be approved, we will notify the customer and explain the reason based on this policy and the condition of the returned item.

Neijiang Weiyun Trading Co., Ltd. may refuse a refund when the returned item does not meet the eligibility requirements stated in this policy, subject to applicable law.

Refund Amount

An approved refund normally includes:

  • The eligible purchase price actually paid for the returned item; and
  • Applicable sales tax paid for that item.

Original shipping charges, if any, are non-refundable unless the return results from an item arriving damaged, defective, incorrect, or incomplete.

Discounts and promotional codes have no separate cash value. Refunds are calculated using the amount actually paid for the eligible returned product.

We do not issue a refund greater than the amount paid for the applicable product and any associated eligible charges.

Refund Method and Processing Time

Approved refunds will be issued to the original payment method used through PayPal.

Refunds cannot be redirected to:

  • A different PayPal account;
  • A different credit or debit card;
  • A different bank account;
  • Cash or check;
  • Cryptocurrency; or
  • Another payment method.

Neijiang Weiyun Trading Co., Ltd. will initiate an approved refund within 10 business days after the returned item or refund request has been inspected and approved.

PayPal or the customer’s financial institution may require additional processing time before the refunded amount appears in the customer’s account or original funding source.

If more than 15 business days have passed since we confirmed that a refund was approved, please contact us at service@nanjubeishe.store.

Refused, Unclaimed, or Undeliverable Packages

If a package is returned because:

  • The shipping address entered during checkout was incorrect or incomplete;
  • Delivery was refused;
  • The package was not collected;
  • The carrier could not complete delivery after reasonable attempts; or
  • The customer failed to respond to a carrier request,

we will contact the customer after the package is returned.

Any refund or reshipment will be reviewed based on the circumstances of the order.

Actual shipping or reshipping costs may be deducted from a refund or charged before reshipment when the delivery failure was not caused by NANJUBEISHE, Neijiang Weiyun Trading Co., Ltd., or the shipping carrier.

No shipping deduction will be made when the delivery failure is confirmed to have resulted from our error.

Lost Packages

If tracking information shows no delivery and the package appears to be lost in transit, please contact us with your order number.

We will review the tracking information and may contact the carrier or fulfillment provider to investigate.

If the package is confirmed lost, we may offer a replacement or refund, depending on the circumstances and product availability.

A package shown as delivered by the carrier is not automatically considered lost. Customers should first check the delivery location, household members, neighbors, building management, and any available carrier delivery details.

Chargebacks and Payment Disputes

If you believe a payment, refund, or order contains an error, please contact us first so that we can review the issue and attempt to provide an appropriate resolution.

Nothing in this section limits any rights available through PayPal, the customer’s financial institution, or applicable law.

Customers must not knowingly submit false, duplicate, or misleading payment disputes.

Changes to This Policy

We may update this Return and Refund Policy to reflect changes in our products, shipping arrangements, payment procedures, business practices, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

Changes will not retroactively alter an order completed before the updated policy took effect unless required by applicable law or accepted by the customer.