1. What products does NANJUBEISHE sell?
NANJUBEISHE offers curtains and related home textile products for bedrooms, living rooms, dining areas, and other indoor spaces. Available colors, sizes, materials, and styles vary by product.
2. How do I choose the correct curtain size?
Measure the width and height of your window before placing an order. Review the dimensions, panel quantity, hanging style, and package contents listed on the product page.
3. How many curtain panels are included?
The number of panels included varies by product. Please check the product description and Package Includes section before purchasing.
4. Do your curtains completely block sunlight?
Light-blocking performance varies by product. Some curtains are intended to reduce incoming light, while others are designed for light filtering or decorative use.
Unless specifically stated on the product page, complete blackout performance is not guaranteed.
5. Are the product colors shown accurately?
We make reasonable efforts to display product colors accurately. Slight differences may occur because of lighting, photography, fabric texture, and individual screen settings.
6. Do you offer custom sizes or designs?
Custom sizing and personalized designs are not currently available unless expressly stated on the applicable product page.
7. Where do you ship?
We currently ship only to eligible residential and commercial addresses within the contiguous United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO, FPO, or DPO addresses, or locations outside the United States.
8. Is standard shipping free?
Yes. We provide free standard shipping on all eligible orders delivered within the contiguous United States. No minimum purchase amount is required.
9. How long does delivery take?
The estimated total delivery timeframe is 16–23 business days, including:
- Order processing: 1–3 business days;
- Shipping transit: 15–20 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, public holidays, address issues, or other circumstances outside our reasonable control.
10. How can I track my order?
After your order ships, we will send a shipping confirmation email containing the available tracking number and carrier information.
Tracking information may take up to 48 hours to become active.
11. Can I change or cancel my order?
You may request an order change or cancellation within 12 hours after placing the order.
We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed after processing or shipment has begun.
12. What payment method do you accept?
We currently accept payment through PayPal only.
PayPal may offer eligible customers different funding options, such as a PayPal balance, linked bank account, debit card, credit card, or guest checkout. Availability is determined by PayPal.